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Reference Manual for the Model DG814 DSL Modem Internet Gateway
7-4 Troubleshooting
If the WAN LED does not turn green, disconnect all telephones on the line. If this solves the
problem, reconnect the telephones one at a time, being careful to use a microfilter on each
telephone. If the microfilters are connected correctly, you should be able to connect all your
telephones.
If disconnecting telephones does not result in a green WAN LED there may be a problem with
your wiring. If the telephone company has tested the ADSL signal at your Network Interface
Device (NID), then you may have poor quality wiring in your house.
WAN LED Off
If the WAN LED is off, disconnect all telephones on the line. If this solves the problem, reconnect
the telephones one at a time, being careful to use a microfilter on each telephone. If the microfilters
are connected correctly, you should be able to connect all your telephones.
If disconnecting telephones does not result in a green WAN LED the problem may be one of the
following:
• Check that the telephone company has made the connection to your line and tested it.
• Verify that you are connected to the correct telephone line. If you have more than one phone
line, be sure that you are connected to the line with the ADSL service. It may be necessary to
use a swapper if you ADSL signal is on pins 1 and 4 or the RJ-11 jack. The Model DG814
gateway uses pins 2 and 3.
Obtaining a WAN IP Address
If your gateway is unable to access the internet, and your WAN LED is green or blinking green,
you should determine whether the gateway is able to obtain a WAN IP address from the ISP.
Unless you have been assigned a static IP address, your gateway must request an IP address from
the ISP. You can determine whether the request was successful using the browser interface.
To check the WAN IP address from the browser interface:
1. Launch your browser and select an external site such as www.netgear.com
2. Access the Main Menu of the gateway’s configuration at http://192.168.0.1
3. Under the Maintenance heading check that an IP address is shown for the WAN Port
If 0.0.0.0 is shown, your gateway has not obtained an IP address from your ISP.
If your gateway is unable to obtain an IP address from the ISP, the problem may be one of the
following: