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Reference Manual for the Model DG814 DSL Modem Internet Gateway
7-8 Troubleshooting
Restoring the Default Configuration and Password
This section explains how to restore the factory default configuration settings, changing the
gateway’s administration password to password and the IP address to 192.168.0.1. You can erase
the current configuration and restore factory defaults in two ways:
• Use the Erase function of the Web Configuration Manager (see “Erase the Configuration“ on
page 5-8).
• Use the Default Reset button on the rear panel of the gateway. Use this method for cases when
the administration password or IP address is not known.
Using the Default Reset button
To restore the factory default configuration settings without knowing the administration password
or IP address, you must use the Default Reset button on the rear panel of the gateway.
1. Press and hold the Default Reset button until the Test LED turns on (about 10 seconds).
2. Release the Default Reset button and wait for the gateway to reboot.
Problems with Date and Time
The E-Mail menu in the Content Filtering section displays the current date and time of day. The
Model DG814 gateway uses the Network Time Protocol (NTP) to obtain the current time from one
of several Network Time Servers on the Internet. Each entry in the log is stamped with the date and
time of day. Problems with the date and time function can include:
• Date shown is January 1, 2000
Cause: The gateway has not yet successfully reached a Network Time Server. Check that your
Internet access settings are configured correctly. If you have just completed configuring the
gateway, wait at least five minutes and check the date and time again.
• Time is off by one hour
Cause: The gateway does not automatically sense Daylight Savings Time. In the E-Mail menu,
check or uncheck the box marked “Adjust for Daylight Savings Time”.