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NTI RACKMUX-V15/17 RACKMOUNT LCD MONITOR WITH KEYBOARD AND MOUSE
19
TROUBLESHOOTING
Each and every piece of every product produced by Network Technologies Inc is 100% tested to exacting specifications. We
make every effort to insure trouble-free installation and operation of our products. If problems are experienced while installing this
product, please look over the troubleshooting chart below to see if perhaps we can answer any questions that arise. If the
answer is not found in the chart, please check the FAQs (Frequently Asked Questions) at our website at
http://www.networktechinc.com or contact us directly for help at 1-800-742-8324 (800-RGB-TECH) in US & Canada or 1-330-562-
7070 worldwide. We will be happy to assist in any way we can.
Problem/Message Cause Solution
"OUT OF FREQUENCY"
Input signal is outside the supported
range
Lower video frequency to be within specified range
"POWER SAVER MODE"
The input signal is not present. This
message will disappear after 5 seconds.
Check all cable connections- verify that they are
secure
"NO SIGNAL"
The input signal is not present
immediately after power ON.
Check all cable connections- verify that they are
secure
"AUTO CONFIGURATION"
The LCD monitor is configuring itself for
proper communication with the CPU.
No action necessary
Keyboard/touchpad not
functioning
• Keyboard is in the incorrect mode
• Cables are not properly connected
• Toggle the keyboard mode from PS/2 (default) to
USB.
A. If keyboard works in PS/2 mode and not
USB, USB cable is incorrectly connected.
B. If keyboard works in USB mode and not
PS/2, PS/2 cable is incorrectly installed
• Check all cable connections between the
RACKMUX and the computer.
Front panel USB port is not
working
USB cable is not properly connected Check USB cable connection between the RACKMUX
and the computer. Make sure it is connected to a
working USB port at the CPU.
Keys pressed on the keyboard
do not yield the expected result
“Fn” function is locked ON. Check to see if the Fn LED is illuminated. If so, press
the “Fn” key twice quickly to unlock the function.
LCD is not displaying image
• Image out of range
• LCD Auto-Shut OFF button is
depressed
• LCD is powered OFF
• Lower the resolution
• Make sure nothing is resting on the button
• Turn power to LCD ON
INDEX
accessory USB port, 6
DC power supply, 15
Display functions, 7
Fn key, 10
Function key, 10
Keyboard LEDs, 10
LEDs, 10
Materials included, 1
Number Pad, 11
numeric keypad, 13
OSD Controls, 7
Power up sequence, 6
Rack mounting, 3
Specifications, 17
Telco mount, 4
USB port, 6
USB-PS/2 mode, 14
WARRANTY INFORMATION
The warranty period on this product (parts and labor) is two (2) years from the date of purchase. Please contact Network
Technologies Inc at
(800) 742-8324 (800-RGB-TECH) or (330) 562-7070 or visit our website at http://www.networktechinc.com
for information regarding repairs and/or returns. A return authorization number is required for all repairs/returns.
MAN047 Rev. 7/2/08