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Preface 15
Installation and Networking Guidelines for Optical Routing
How to get help
If you purchased a service contract for your Nortel Networks product from a
distributor or authorized reseller, contact the technical support staff for that
distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following
Nortel Networks Technical Solutions Centers:
Additional information about the Nortel Networks Technical Solutions Centers is
available from the www.nortelnetworks.com/help/contact/global URL.
An Express Routing Code (ERC) is available for many Nortel Networks products
and services. When you use an ERC, your call is routed to a technical support
person who specializes in supporting that product or service. To locate an ERC for
your product or service, go to the http://www130.nortelnetworks.com/cgi-bin/
eserv/common/essContactUs.jsp URL.
Technical Solutions Center Telephone
Europe, Middle East, and Africa (33) (4) 92-966-968
North America (800) 4NORTEL or (800) 466-7835
Asia Pacific (61) (2) 9927-8800
China (800) 810-5000