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10 Preface
N0033985 1.0
How to get help
Technical Support Contact Numbers
If you do not see an appropriate number in this list, go to www.nortel.com/cs
• USA and Canada Authorized Distributors
Technical Support - GNTS/GNPS
Telephone: 1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC)
196#.
If you do not yet have a PIN Code, or for general questions and first line support,
you can enter ERC 338#.
Website:
www.nortel.com/cs
Presales Support (CSAN)
Telephone: 1-800-4NORTEL (1-800-466-7835)
Use Express Routing Code (ERC) 1063#.
• EMEA (Europe, Middle East, Africa)
Technical Support - CTAS
Telephone: *European Free phone 00800 800 89009
European Alternative/
United Kingdom +44 (0)870-907-9009
Africa +27-11-808-4000
Israel 800-945-9779
*Note: Calls are not free from all countries in Europe, Middle East, or Africa.
Fax: 44-191-555-7980
email:
emeahelp@nortelnetworks.com
• CALA (Caribbean & Latin America)
Technical Support - CTAS
Telephone:
1-954-858-7777
email:
csrmgmt@nortelnetworks.com
• APAC (Asia Pacific)
Technical Support - GNTS
Telephone: +612 8870 8800
Fax: +612 8870 5569
email:
asia_support@nortelnetworks.com