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VAIO® Notebook Quick Start
58
Support Options
If you have questions about your notebook or the preinstalled software, refer to
the following resources for answers in the sequence listed below.
1VAIO
®
Notebook User Guide
This online VAIO
®
Notebook User Guide and printed VAIO
®
Notebook Quick Start
provide you with information on how to maximize your notebook capabilities and solve
common problems. To access the online user guide, click Start on the Windows
®
taskbar, select Help Center and VAIO Documentation. The quick start is supplied with
your notebook.
2 Software Manuals and Online Help Files
The software preinstalled on your notebook may come with an online manual. These
manuals are stored on the hard disk drive as online help files. You can find the help files
from the Help menu under the specific software application. Some software applications
may come with a printed manual.
3 Operating System Online Support
Your notebook comes preinstalled with Microsoft
®
Windows
®
. For operating system
support, you can access Microsoft
®
customer support at http://support.microsoft.com/
directory/.
4 VAIO Support Agent
You can find VAIO Support Agent from the Windows desktop. Using advanced diagnostic
technology, Sony’s VAIO Support Agent runs scheduled protections of your applications,
network settings, and other important software settings. When your software is
protected, you can use VAIO Support Agent to repair software problems by restoring
your software to any of the previously protected states.
5 Sony PC Support
This service provides instant access to information on commonly encountered
problems. Enter a description of your problem and the Knowledge Database searches for
the corresponding solutions online. You can access Sony PC Support at:
http://www.sony.com/pcsupport.
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides answers to
commonly asked questions. You can use this automated service to request a list of
available topics, then select the topics that you want to receive. To contact the Sony fax-
on-demand service, call: 1-888-4SONYPC (1-888-476-6972).
7 Sony Customer Support
Software support is available free of charge for 90 days after the original date of
purchase. You can call and speak with a Sony Customer Support Representative without
using your notebook by calling: 1-888-4SONYPC (1-888-476-6972).