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Getting StartedUseful InformationTroubleshootingAppendix
Troubleshooting (Basic)/Error Code/Message
Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
“Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact
your technical support office. You can also check the computer’s status in the PC Information Viewer ( Reference
Manual “Check the Computer’s Usage Status”).
Troubleshooting (Basic)
Starting Up and Standby and Hibernation Mode
The computer does not
power on/
The power indicator or bat-
tery indicator is not lit.
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one. ( page 18)
When the CPU temperature is high, the computer may not start up to prevent overheating of
the CPU. Wait until the computer cools down, and then turn the power on again. If the com-
puter does not power on even after cooling down, contact your technical support office.
Windows does not start up.
Remove all peripheral devices.
• If a device is connected to the USB port, disconnect the device or set [Legacy USB
Support] to [Disable] in the [Advanced] menu of the Setup Utility.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one. ( page 18)
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