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Problems and Solutions––––––––––––––––––––––––––––––––––––––
This section helps you correct some problems that may occur.
If you cannot fix a problem, please contact Service.
Problem
Solution
Light printing or
voids in printing.
Make sure the supplies are loaded
correctly.
Check the supplies for damage or defects.
Reload supplies or ribbon if necessary.
Check the roller for jammed supplies.
Check the supply type. Download the
correct supply type command.
Check the contrast adjustment.
Download the correct contrast adjustment
command.
Turn the printer off and switch to a fully
charged battery.
Clean the printhead. See "Care and
Maintenance."
Printer does not
start.
Make sure the power supply is connected
and plugged in to the printer. Call Service.
Printer does not
print.
Make sure the power supply is connected
to the printer and plugged into a live outlet.
Make sure the printer is not paused (try
pressing the trigger to resume printing).
Check the battery.
Make sure the correct commands have
been downloaded.
Make sure the supplies are loaded
correctly.
Make sure the communications cable is
connected.
Chapter 5. Troubleshooting
5-3
TC9490OH Rev. C 3/97