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Troubleshooting 4-1
TROUBLESHOOTING
Use this chapter to correct some problems that may occur.
Problem Action
The keyboard display is
blank.
Make sure the printer is on and the keyboard
cable is attached securely to the printer. If the
keyboard was attached while the printer was
on, turn the printer OFF and then back ON.
You tried to skip a
required field.
This field requires data before continuing to
the next field. Enter data and press ENTER.
Letters are not in the
expected case.
Make sure the caps lock is not on.
Script is not running. Turn the printer OFF and then back ON. If this
does not solve the problem, call Service.
Optional scanner does
not work.
Make sure the scanner has been enabled.
Refer to the 939i Operating Instructions “ for
more information.
Technical Support
If these solutions do not work, call Service at the number listed on the
back of this manual.
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