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Frequently Asked Questions
● Some monitors have a Moire cancellation feature, activate it to the on position or adjust the Moire
cancellation function via the OSD on the monitor.
● Change resolution to the recommended standard for the specific monitor size.
● Change Window viewing pattern/scheme to a pattern where the Moire is less visible.
● Change horizontal and vertical size to optimize the reduction of the Moire effect.
39. What is CustoMax?
CustoMax is proprietary Philips software that allows user to control parameter (e.g. Size, Color, Geometry)
in place of the buttons on the front of the monitor. To install and run the CustoMax software, you must
have a USB compatible system and have a USB connection at the rear of your monitor.
40. My monitor appears to be missing one or more colors. How do I correct this?
● If the OSD menu is also missing a color, please contact service for details
● Set color temperature to 9300 color coordination
● Check the video cable for any bent pins
● Video card could be defective (try the monitor with another computer).
41. When I degauss my monitor, it makes a loud noise. Is this normal?
Yes, when degaussing your monitor via the OSD, it is normal for the monitor to make a relatively loud
noise. Please be aware that many models will not degauss more than once within any given time period
(up to 10 minutes). This is due to the unit having a temperature sensitive resistor. While the unit is
degaussing, the resistor increases in value with heat and once it reaches a certain temperature, the
resistance will rise and prevent voltage from reaching the degaussing coil. This is what stops the
degausser, and this device's resistance will decrease as it cools back off, enabling the degauss function to
operate again. This is an intentional design and is an industry standard, not just for Philips monitors.
Please be aware that not all models in the Philips range has this manual degauss function. Some models
are built with an auto degauss feature which automatically degausses the monitor when it is switched on.
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