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SCADA 3000 User’s Manual
Appendix B: Returning Module for Service
In the event that the Annunciator Module does not function properly, we suggest that you do
the following:
1) Record your observations regarding the Annunciator Module malfunction.
2) Call the Customer Service Department at (610)558-2700 prior to sending the
unit to Phonetics for repair.
If the module must be sent to Phonetics for Servicing, please do the following:
1) Disconnect all wiring and unplug the unit.
Note that the terminal blocks can be unplugged from the unit to maintain
your input wiring.
2) Carefully pack the module to avoid damage in transit. Use the original container
(if available) or a sturdy shipping box.
3) You must include the following information to avoid shipping delays:
a) Your name, address and telephone number.
b) A note explaining the problem.
4) Ship your package to the address below:
SERVICE DEPARTMENT
Phonetics Inc.
901 Tryens Road
Aston, PA 19014
5) Ship prepaid and insured via UPS or US Mail to ensure a traceable shipment with
recourse for damage or replacement.
Important Information for Canadian Customers
In the event that your Sensaphone SCADA 3000 unit does not function properly, Canadian
customers have the option of shipping the unit to one of the following Phonetics-authorized
Canadian Repair facilities:
Microwise Computer Systems G.A.S. Analytical Systems, Ltd.
100 Covington Crescent Head Office
Kitchener, Ontario N2N 2X3 Bay V, 1338 36 Avenue NE
(519) 744-9892 Calgary, Alberta T2E 6T6
(403) 253-6576
Please record your observations regarding the unit’s malfunction and follow the procedures
outlined on the previous page.
For Technical Support questions, you may call Phonetics Technical Service Department at (610)
558-2700, or by E-mail at support@sensaphone.com.