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7. Appendix: FAQ
What video format can I play?
The recommended video encoding is using H.264, HP@L4.0 & 10Mbps bitrate. If a certain video is not played as
scheduled, or if it plays poorly, please search the support site www.PlanarDigitalSignage.com/ContentSmart for
“Converting videos” instructions.
The LCD digital signage is placed near my Wi-Fi access point, yet the connection is unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-Fi access point for reliable operation.
Try relocating the access point further away from the LCD display/media player to improve the connection.
What can I do about the gap between back-to-back videos?
Video gaps (blank screen) occur before and after each video is played. To minimize the gap, avoid back to back
video programming by scheduling an image between each video.
If both Ethernet & Wi-Fi are connected, which one will take precedence?
When Ethernet is not available or disconnected, system will try to use Wi-Fi connection. If both connections are
available, Ethernet will be used.
What is the maximum file size for a single video file?
The maximum video file size for the MP-3450 is 2GB. We recommend reserving a safety margin to avoid
exceeding the limit (i.e. limiting files to 1850MB).
What should I do if I forgot my password or want to restore to factory defaults?
In this case, please perform a factory reset.
Use the RESET button located at the back of the media player to restore factory settings. This will also clear the
player’s password.
Performing a factory reset
Warning: This procedure will restore all menu settings to factory default and format the internal storage to
factory conditions (all contents will be removed).
To restore factory settings and format the drive:
1. Disconnect power cable from the player unit
2. Press and hold the RESET button
3. Connect the power cable while holding the RESET button until status light flashes
(about 15 seconds), then release the RESET button
4. Please wait while the system drive is being formatted
How do I manage the playback of contents?
The Planar ContentSmart Media Player is designed to be interoperable with leading 3
rd
party management
software solutions or via SMIL open standard commands.
Could the player display Flash or Microsoft PowerPoint presentations?
The player does feature limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-based media players are designed to
reliably play specific video formats (Please see spec for details). While Microsoft PowerPoint native files could not
play directly on a RISC-based player, the file is converted through other software (i.e. Planar ContentSmart) into
an image format to be played as an image slideshow.