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Planar Customer First ™ 3-Year Limited Warranty
The MP-3450 features a 3-year limited hardware warranty; this warranty period begins on the date
of Planar’s initial shipment of the Product. For products located within the 48 contiguous United
States, Planar offers a two-day Advance Replacement option; for Products located in other locations,
Planar offers a “return and replace” option.
This warranty does not cover any accessories that may be provided with the Product, including but
not limited to cables and other peripherals. (Such as accessories are warranted for ninety (90) days
after Planar’s initial shipment of the Product; see the Accessory Warranty at
www.planar.com/support .
Limited Hardware Warranty
Planar warrants these products to be free from defects in material and workmanship during the
warranty period noted above. If, in Planar’s determination, a Product proves to be defective in
material or workmanship during the warranty period, Planar will, at its sole option, either (1) repair
the Product or replace it with similar new or refurbished Product per one of the options below, or (2)
in the event that replacement or repair of the product is not commercially feasible, refund a prorate
share of the then current MSRP of the Product (or a similar product, if the Product is no longer
available) as determined by the amount of time remaining in the warranty period. MSRP is defined
as the most recent Product price listed at www.planaronline.com.
Planar’s Advance Replacement Option (within the 48 contiguous United States)
Upon discovering a problem with the product, contact Planar’s customer service Monday through
Friday toll-free at 1-866-PLANAR-1 (1-866-752-6271), or by online chat. See
www.planar.com/support for details. You must have a model number, serial number and original
proof-of-purchase available. Planar’s Customer Service staff will attempt to correct any minor issues
that might be causing the problem via phone or email. If this fails to resolve the problem, a return
material authorization (RMA) number will be issued.
If the defective Product is reported to Planar within the 3-year warranty period, and a valid credit
card is provided to ensure return of the defective product, Planar will ship you an Advance
Replacement Product (no accessories included). Depending on your location, it may take more than
2 days for the replacement to arrive.
Planar must receive the defective Product in otherwise good condition within 14 days following the
delivery of the Advance Replacement Product to you. If the defective Product is not received by
Planar within the 14-day time frame, or if warranty is voided due to any applicable Warranty
Exclusion (see below), your credit card will be charged for the current MSRP of the Product.
1) Return the defective Product in the box in which the Advance Replacement Product was
shipped to you, using the same packing materials.
2) Return only the defective product. Planar will not be responsible for returning or replacing
any accessories or peripherals that are returned with the defective Product. Call the
shipping pick-up number provided with the Advance Replacement Product for package pick-
up, or drop it at the local UPS location. For door-to-door pick-up, UPS may charge a pick-up
fee for which you are responsible. You are responsible for shipping cost incurred when
returning the defective Product by any other method that UPS ground. Verify that the serial
number on the RMA return label matches the serial number of the defective Product being