Filter
Top Products
Configuration Guide
PN: 1725-36082-001_F.doc
4
Contacting Nortel Technical Support
If you purchased a service contract for your Nortel product from a
distributor or authorized reseller, contact the technical support staff
for that distributor or reseller for assistance.
Additional information about the Nortel Technical Solutions Centers
is available from http://www.nortel.com/contactus
.
An Express Routing Code (ERC) is available for many Nortel
products and services. When you use an ERC, your call is routed to a
technical support person who specializes in supporting that product
or service. To locate an ERC for your product or service, go to
http://www.nortel.com/erc
.
If you purchased a Nortel service program, contact one of the
following Nortel Technical Solutions Centers:
Europe, Middle East, and Africa - 00800 8008 9009 or
+44 (0) 870 907 9009
North America - (800) 4NORTEL or (800) 466-7835
Asia Pacific - (61) (2) 9927-8800
China - (800) 810-5000
Known Limitations
During VIEW Certification testing, the following limitations were
discovered.
• RF Active Scan must be disabled on AP radios that are providing
voice services, including SpectraLink 8000 Wireless Telephones.
• You must disable Internet Group Management Protocol (IGMP)
snooping when running SpectraLink Radio Protocol (SRP), which
is used with the SpectraLink 8000 Telephony Gateway. SRP uses
multicast packets to do an SRP Check-In, which are not forwarded
through the WLAN Security Switch (WSS) when IGMP snooping
is enabled. When a tunneled virtual LAN (VLAN) is configured
over a Layer-3 network, IGMP snooping must be disabled each
time the tunnel is established, because the virtual VLAN is
established with IGMP snooping turned on by default.