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User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control
Polycom, Inc. 6
Ending a Call
To hang up a call:
» From the Call screen, touch Hang Up.
If prompted, confirm that you want to hang up.
Using Call Hold and Resume
The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H.323 calls.
Putting a call on hold pauses audio and video bidirectionally between RealPresence Group systems, remote
Lync clients, or Lync A/V MCUs.
Point-to-Point Hold and Resume
In a point-to-point call, you can place a call on hold, and then answer an incoming call, make an outgoing
call, or switch between two calls. After you complete a call, you can resume the call you had on hold.
To place a call on hold:
» Touch Hold.
When a call is on hold, On Hold appears on the RealPresence Group system screen for 5 seconds.
After 5 seconds, the Hold icon appears and remains on the screen until all calls disconnect or are
resumed.
To place a call on hold to answer an incoming call:
» Touch Hold + Answer.
To make an outgoing call while a call is on hold:
» Touch Place a Call. Place the call using your preferred method.
To switch between calls:
» Touch Switch To.
To resume a held call:
» Touch Resume Call.
The Polycom Touch Control does not support Hang Up 1 + Answer.