Filter
Top Products
107www.powerware.com 1.800.356.5794
WARRANTY
Two-Year Limited Warranty
POWERWARE UPS MODELS: 9140, 9155, 9170+, AND FERRUPS 4.3–18 kVA (USA AND CANADA)
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Electrical Inc., a Delaware Corporation company (“Company”).
LIMITED WARRANTY: This limited warranty (this “Warranty”) applies only to the original end-user (the “End-user”) of any Powerware 9140, 9155,
9170, and FERRUPS 4.3-18 kVA Products (individually and collectively, the “Product”) purchased on or after June 1, 2004 and cannot be transferred.
This Warranty applies even in the event that the Product is initially sold by Company for resale to an End-user.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for Product installed [and currently located] in the fifty (50) United States, the
District of Columbia, and Canada is twenty-four (24) months from the date of purchase for parts, or thirty (30) months from the date of shipment for
parts, and ninety (90) days from the date of purchase for labor, as further clarified in the following sections.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Product and battery (individually and collectively, the “Warranted
Items”) are free of defects in material and workmanship. If, in the opinion of Company, a Warranted Item is defective and the defect is within the
terms of this Warranty, Company's sole obligation will be to repair or replace such defective Warranted Items (including by providing service, parts
and labor, as applicable), at the option of Company, and such repair or replacement shall be at either the End-user's location, Company's site, or such
other location as determined by Company. All Warranted Items returned to Company and all parts replaced by Company shall become the property of
Company. Expenses for any labor to repair the Warranted Item beyond the initial ninety (90) days are the sole responsibility of the End-user.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS: When shipment is required of End-user: When Company determines that
the Warranted Item will be repaired or replaced at a Company site or such other location, and the End-user must ship to Company the defective
Warranted Item, the following procedures are required.
If the Warranted Item is to be replaced by Company, and the End-user supplies a credit card number or purchase order for the value of the
replacement product, Company will use commercially reasonable business efforts to ship (via standard ground shipment and at no cost to the
End-user) the replacement Warranted Item to the End-user within one (1) business day after Company receives notice of the warranty claim. In
such case, the End-user must return (at Company's expense) the defective Warranted Item to Company in the same packaging as the replacement
Warranted Item received by the End-user or as otherwise instructed by Company. If Company does not receive the defective Warranted Item,
Company will either charge the End-user's credit card, or send the End-user an invoice (which the End-user agrees to pay), for the value of the
replacement product.
If the Warranted Item is to be replaced by Company, but the End-user is unwilling or unable to supply a credit card number or purchase order for the
value of the replacement product, Company will use commercially reasonable business efforts to ship (via standard ground shipment and at no cost
to the End-user) the replacement Warranted Item to the End-user within one (1) business day after Company receives the defective product from the
End-user.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping charges for return of defective equipment
and replacement of Warranted Items. Any returned Warranted Item or parts that are replaced may be new or reconditioned. All Warranted Items
returned to Company and all parts replaced by Company shall become the property of Company.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages caused by: (a) failure to properly store
the Product before installation, including the charge of batteries no later than the date indicated on the packaging; (b) shipping and delivery of the
Product if shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication, or incorrect installation; (d) repair or alteration not authorized
in writing by Company personnel or performed by an authorized Company Customer Service Engineer or Agent; (e) improper testing, operation,
maintenance, adjustment, or modification of any kind not authorized in writing by Company personnel or performed by an authorized Company
Customer Service Engineer or Agent; or (f) use of the Product under other than normal operating conditions or in a manner inconsistent with the
Product's labels or instructions.
This Warranty is not valid if the Product's serial numbers have been removed or are illegible. Any Warranted Items repaired or replaced pursuant to
this Warranty will be warranted for the remaining portion of the original Warranty subject to all the terms thereof.
Company shall not be responsible for any charges for testing, checking, removal or installation of Warranted Items.