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EATON CORPORATION Reference Guide & Price Book
SERVICE PLANS
Powerware Three-phase UPS Contract and Warranty Comparison Chart
SUPPORT AGREEMENTS
PowerTrust PowerTrust PowerTrust
Preferred™ PowerTrust VALUE EXPRESS
Powerware Three-phase UPS Models
Powerware BladeUPS
1
• • •
Powerware 9355 UPS • • •
Powerware PDU/RPP • •
Coverage
Electronics • • • •
Battery Optional Optional 1 Optional 1 •
Hours 7x24 7x24 5x8 Depot
Response
2
8HR 8HR next bus day Advance Swap
Features
UPS PMs
3
2 - 7x24 1 - 5x8 1 - 5x8 0
Battery PMs
3
2 - 7x24 1 - 5x8 0 0
Remote Monitoring eNotify eNotify eNotify eNotify
Discounts
4
30% 15% 0% 0%
WARRANTY AND SERVICE PROTECTION PLAN
Start-Up 1 YR UPS parts and labor 7x24, 8 HR 1 YR depot
Powerware Three-phase UPS Models
Powerware BladeUPS
1
Optional •
Powerware 9355 UPS Optional Optional 5
Powerware PDU/RPP Optional included with start-up
1. Powerware BladeUPS warranty and service plans coverage includes both electronics and batteries
2. 4 and 2 hour response is limited availability (major markets) call 800/843-9433 to verify
3. PMs (preventive maintenance) are per year and can be upgraded or added to any plan
4. Discounts refer to spare part kits, feature upgrades
5. Powerware 9355 factory warranty is 90 days on site labor, 1 year parts; a purchased Service Protection Plan or PowerTrust plan includes coverage, response and eNotify
Service plans include 7x24 technical support, web site service history and contract priority
Service Protection Plan (SPP) is included with the product warranty on select UPS models