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EATON Powerware
®
Energy Management System (EMS) Upgrade Kit User’s Guide S 164201724 Rev 1 www.powerware.com
61
Chapter 7 Troubleshooting
Typical Alarms and Conditions
The following table describes typical alarms and conditions for the
EMS−UGK. For further help, please contact the Help Desk.
To silence the horn, press any button.
To view the active alarms or alarm history, select EVENTS on the
optional display, then ACTIVE EVENTS or HISTORY.
If the optional display is not installed, view the data through your
communication interface.
Alarm or Condition Possible Cause Action
The EMS−UGK appears
frozen or locked up.
Need to cycle power. Activate the reset switch on the bottom of the
electronics module: hold the switch for 10 seconds
or until the display (if installed) turns off, then
release the switch.
Service and Support
If you have any questions or problems with the EMS−UGK, call your
Local Distributor or the Help Desk at one of the following telephone
numbers and ask for an EMS−UGK technical representative:
United States:
1−800−356−5737 or 1−919−870−3149
Canada: 1−800−461−9166 ext 260
All other countries: Call your local service representative
Please have the following information ready when you call for service:
S Model number
S Serial number
S Date of failure or problem
S Symptoms of failure or problem
S Customer return address and contact information