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Troubleshooting and Maintenance 39
Section 4: Troubleshooting and
Maintenance
A. CLEANING THE PRINTER
It may be necessary to clean the ink cartridge nozzles if the your
labels are printing with horizontal banding or if you suspect an
ink cartridge nozzle has become slightly dried out or clogged.
Refer to the cleaning procedure explained within the Clean/
Purge description of Section 2-D to clean the cartridge nozzles.
If any ink has gotten on to the printer casing itself, the case of the
printer can be cleaned with an ammonia based window cleaner
and a lint-free cloth.
Over time, ink overspray may gather at the base of the printer.
The printer is designed using a vacuum system to gather most of
this ink on a series of saturation pads. Eventually, these pads
may need to be replaced. Contact tech support to determine if
pad replacement is necessary. An ink pad replacement kit is
available. (Part Number 074220)
B. BASIC TROUBLESHOOTING
Generally, when a malfunction or an abnormal condition occurs,
the "PAUSE " LED will keep blinking repeatedly and printing and
communication between the host PC and the
printer will cease.
After the problems have been solved, press PAUSE to clear the
error and continue printing. Here is a general guide to some
common error conditions:
Possible
Problems Indicator Solutions Remarks
Missing gap Printer ejects media • Check Media Path Refer to section 2-B
or can not find the • Check Position of for proper installation
start of the label, sensor of label stock
then times out with
flashing "PAUSE" LED
Image printing Label is not feeding • Check media path Refer to section 2-B
off center or off straight, images • Check throat guide for proper installation
the edge of the look misaligned and roll guide of label stock
label
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