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IN CASE OF DIFFICULTY
INTRODUCTION
A list is provided below which includes symptoms of possible problems and corresponding
causes and/or remedies. If you encounter a problem which you cannot solve with the
information in the following list, the company that sold you the printer can provide you with
local technical assistance and/or repairs. If you need further assistance, please contact
Printek, Inc. at 800-DOT-INFO (800-368-4636) and ask for “Customer Service” to obtain the
name of an authorized service center in your area, or to obtain factory repairs. DO NOT send
your printer to Printek, Inc. without first obtaining a Return Authorization number from
Printek's Customer Service department. When calling, please have available the name of the
company who sold you the printer, the date of purchase, the printer model number, the printer
serial number, and a list of any installed options (see option list on the back of your printer).
Also provide as much information as possible about the problem. If you return your printer
for repair, it is helpful if you can also return a print sample of the error if applicable.
Many authorized dealers, distributors, and service centers offer service contracts which
provide for the fastest possible repair for your printer. Printek, Inc. also provides several
types of factory level service contracts ranging from guaranteed 48 hour turnaround, to a
replacement printer shipped to you within 24 hours. For more information, contact the
company where you purchased the unit or contact Printek Customer Service at the above toll
free number.
SYMPTOMS AND POSSIBLE CAUSES
Problem or Symptom Possible Cause or Remedy
Green POWER LED
does not come on when
the printer is switched
on.
Power cord is not plugged into the wall outlet or the printer.
No power at the wall outlet.
Printer AC power fuse is blown (see “Replacing the AC Power
Fuse” later in this chapter).