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Tablet displays network or service error message
• When you are located in places with poor signals, your
tablet may lose its Wi-Fi connection. Try moving closer to
the Wi-Fi router.
Touch screen response is slow or incorrect
If the tablet’s touch screen response is incorrect, please try
the following:
• Remove any protective film of the touch screen. The
protective film may prevent the device recognition input.
• Make sure that your fingers dry and clean before you tap
the touch screen.
• Restart the tablet to clear any temporary software bugs.
Tablet is frozen or a serious error appears
•
If the tablet is frozen or suspended, you may need to close the
app program or reset the tablet.
• If the tablet is frozen or slow to respond, press and hold the
power button for 8 seconds to reset the tablet.
• If that doesn't work, press the RESET button at the back of
the tablet;
then press and hold the Power button for 4~5
seconds to turn on the unit.
Tablet gets warm
• When using for a long time, the tablet may be warm. This is
normal and will not affect the life or performance of the unit.
Tablet can not show video of opposite side during skype call
•
The Wi-Fi signal is poor. Please move close to your wireless
router, or disconnect other devices from your wireless
Trouble Shooting
Additional Information