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7. Troubleshooting
If you have trouble when using this product with connected to the emulator, refer to the following procedures.
Table 3 Items to check when having trouble with this product used
Type Problems Items to check
Used without the user system.
After turning off the power, verify that this product is connected to the user system, and
then use it.
Installed on a wrong position.
Applied more than 5.5[V] voltage
or reverse voltage to the power
pin Vcc1/Vss1.
Improper
use
Applied more than 10[V] of
voltage or more than -10[V] of
reverse voltage to each pin other
than the power pins.
This product and the emulator may have been damaged due to improper use of this
product. Turn the power off immediately and disconnect this product and the emulator.
Make a request for support or repair according to the procedure shown in Figure 4.
Add the detailed information about the improper use to the column of Cause of fault in
the Repair Request Sheet.
Error was detected by the
self-check of the emulator.
Check to see if this product is disconnected to the emulator. When the product is
connected to the emulator, after turning off the power and disconnecting it, execute the
self-check of the emulator again.
See the chapter of the Self-check in the user’s manual of the emulator.
The self-check needs to be performed with the emulator disconnected from the
product.
LED of this product lights up.
It indicates that abnormal voltage is being supplied. Turn the power off immediately
and disconnect this product and the emulator. Check the connection between the
emulator and the user system, the power supply voltage, and inadequateness or
misuse of the user system.
Error
FUSE of this product is
disconnected.
This product is damaged due to the overload that exceeded the allowable limit of this
product. The emulator may also have been damaged. Make a request for support or
repair according to the procedure shown in Figure 4.
When requesting for support or repair, please inform us of this product being used. If you request repair for the emulator used with
this product, send us both the emulator and this product (We cannot accept any request for repair of this product).
Unconnected
See the Emulator’s user’s
manual to request for
support/repair.
Was this product
connected to the
emulator?
Disconnect this product and the
user system from the emulator and
execute the self-check of the
emulator.
Connected
Make a request for support or repair. Be sure to inform us of this product being
used with the emulator, and add the following information of (1)(2) to the column
of Operating environment on the Repair Request Sheet, and that of (3)(4) to the
column of Symptoms.
(1) [Optional product : R0E330850ACBP0]
(2) [Serial number: (Rot number of R0E330850ACBP0)]
(3) [Results of the self-check : (LED status or the error massage)]
(4) [FUSE status of R0E330850ACBP0:
(Normal, RVC12 disconnected or RVS12 disconnected)]
Support /repair request
Complete
Complete
Check to see if the FUSE of this
product is disconnected.
Note: If you request repair for the emulator used
with this product, send us both the emulator and
this product.
Figure 4 Support/repair request flow when using this product
(6/8)