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Troubleshooting When Using the Printer Function
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❖ When certain settings are required on the printer driver
The image is too
dark or too light.
The paper is
loaded reverse
side up.
Before printing on special paper, check its surface careful-
ly. Printing on non-print surfaces reduces print quality
and can damage the machine's internal components. See
“Copy Paper”, About This Machine.
Image is dirty. Use of non-rec-
ommended ton-
er can result in
loss of print
quality and oth-
er problems.
Use manufacturer-genuine toner. Contact your service
representative.
Print ends mid-job.
An error might
have occurred.
Check the machine's display panel to see if an error has occurred.
Problem Cause Solution
Print result dif-
fers from the
display.
A non-Win-
dows OS is be-
ing used.
Check the application supports the printer driver.
Print result dif-
fers from the
display.
The machine is
not selected for
printing.
Use the machine's printer driver and check the machine is
the designated printer. See “Setting Up the Printer Driv-
er”, Printer Reference.
Print result dif-
fers from the
display.
Data transmis-
sion failed or
was cancelled
during printing.
Check whether there is failed or cancelled data remaining.
See “Checking the Error Log”, Printer Reference.
Characters differ
from the display.
The print densi-
ty is too dark.
Adjust the image density settings. See the printer driver
Help.
Characters differ
from the display.
The loaded pa-
per is unsuitable.
Printing on recommended paper produces better resolu-
tion. See “Copy Paper”, About This Machine.
It takes too
much time to
resume printing.
The data is so
large or com-
plex that it takes
time to process.
If the Data In indicator is blinking, data is being proc-
essed. Simply wait until printing resumes.
It takes too
much time to
resume printing.
The machine
was in Energy
Saver mode.
To resume from Energy Saver mode, it has to warm up, and
this takes time. See “Timer Settings”, General Settings Guide
and “ENERGY STAR Program”, About This Machine.
Optional com-
ponents con-
nected to the
machine are not
recognized
when using
Windows 95/
98/ Me/ 2000/
XP/ Vista or
Windows Serv-
er 2003.
The option set-
up in printer
properties is not
configured
when bidirec-
tional transmis-
sion is not
enabled.
Set up optional devices on the Properties of the machine.
See the printer driver Help.
Problem Cause Solution