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5. 8
Troubleshooting
Tips for Avoiding Paper Jams
By carefully selecting print materials and loading them properly, you
should be able to avoid most paper jams. If jams do occur, follow the
steps outlined in “Clearing Paper Jams” starting on page 5.2. If jams
occur frequently, make sure you are following these tips to avoid jams.
• Follow the procedures in “Loading Paper into the Cassette” on page 2.4
to load paper properly. Make sure the adjustable guides are positioned
correctly.
• Do not overload the paper cassette. Make sure the paper is under the
paper capacity mark on the inside of the paper cassette.
• Do not remove paper cassette while print jobs are in process.
• Flex, fan, and straighten the paper before loading it.
• Do not load stacks of labels or transparencies in the cassette. Labels or
transparencies must be fed using the MP tray.
• Do not load wrinkled, creased, damp, or highly curled paper.
• Do not mix paper types in one cassette.
• Use only recommended print materials. See ‘Printer Specifications’ on
page 7.1.
• Make sure the recommended print side is face down when loading the
cassette.
• Keep print materials stored in an acceptable environment.