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Troubleshooting
Before You Call Technical Support
z MagicRotation Software works with the installed "Display Driver" supplied by your
Graphic Card Vendor to provide screen rotation capabilities. If the installed "Display
Driver" is working incorrectly or has bugs in it, then these bugs would still exist even
after MagicRotation Software is installed.
Any incorrect/random behaviour resulting due to problems in the installed "Display
Driver" are not due to MagicRotation Software.
In order to verify if a problem exists in the installed "Display Driver" , you can perform
the following diagnostic steps :
1. Check if the problem is occurring in both 0 orientation (Landscape mode) and 90
orientation (Portrait mode).
2. Check if the problem occurs with different color depths (8/16/32 bits per pixel)
and different resolution modes (800 x 600, 1024 x 768).
3. Check if the problem occurs without installing MagicRotation Software.
If the problem is repeating in any/all of the following scenarios then it may be the
problem with your installed "Display Driver" :
In order to correct the problem you need to perform the following steps :
1. Uninstall MagicRotation Software.
2. Obtain the latest "Display Driver" from your Graphic Card Vendor.
The latest "Display Driver" from (ATI, NVIDIA, MATROX, INTEL, etc.) are easily
available for download from their respective websites.
3. Install the latest "Display Driver"
4. Install MagicRotation Software. In most of the cases this should correct the
problem.
z MagicRotation may not work in case monitor is replaced or driver of graphic card is
updated while MagicRotation is operating.
If so, please restart the system.
z
Visit the MagicRotation website for technical support for MagicRotation, FAQs (questions
and answers) and software upgrades.