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82 _Troubleshooting
SOLVING OTHER PROBLEMS
The following chart lists some conditions that may occur and the
recommended solutions. Follow the suggested solutions until the problem is
corrected. If the problem persists, call for service.
Paper feeding
CONDITION SUGGESTED SOLUTIONS
Paper is jammed
during printing.
Clear the paper jam. See page 71.
Paper sticks
together.
• Ensure there is not too much paper in the tray.
The tray can hold up to 250 sheets of paper,
depending on the thickness of your paper.
• Make sure that you are using the correct type
of paper. See page 38.
• Remove paper from the tray and flex or fan the
paper.
• Humid conditions may cause some paper to
stick together.
Multiple sheets of
paper do not feed.
• Different types of paper may be stacked in the
tray. Load paper of only one type, size, and
weight.
• If multiple sheets have caused a paper jam,
clear the paper jam. See page 71.
Paper does not feed
into the machine.
• Remove any obstructions from inside the
machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove
excess paper from the tray.
• The paper is too thick. Use only paper that
meets the specifications required by the
machine. See page 33.
• If an original does not feed into the machine,
the DADF (or ADF) rubber pad may require to
be replaced. See page 69.
The paper keeps
jamming.
• There is too much paper in the tray. Remove
excess paper from the tray. If you are printing
on special materials, use the
multi-purpose tray
.
• An incorrect type of paper is being used. Use
only paper that meets the specifications
required by the machine. See page 33.
• There may be debris inside the machine. Open
the front cover and remove the debris.
• If an original does not feed into the machine,
the DADF (or ADF) rubber pad may require to
be replaced. See page 69.
Envelopes skew or
fail to feed correctly.
Ensure the paper guides are against both sides of
the envelopes.