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Troubleshooting
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Troubleshooting
When you turn on your device or while you are
using the device, it prompts you to enter one of the
following codes:
Code Try this to solve the problem:
Password
When the device lock feature is enabled, you
must enter the password you set for the device.
PIN
When using the device for the first time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM or
USIM card. You can disable this feature by
using the Lock SIM card menu.
PUK
Your SIM or USIM card is blocked, usually as a
result of entering your PIN incorrectly several
times. You must enter the PUK supplied by
your service provider.
PIN2
When you access a menu requiring the PIN2,
you must enter the PIN2 supplied with the SIM
or USIM card. For details, contact your service
provider.
Your device displays network or service error
messages
When you are in areas with weak signals or poor reception,
●
you may lose reception. Move to another area and try
again.
You cannot access some options without a subscription.
●
Contact your service provider for more details.