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4. Troubleshooting
Understanding display messages
Messages appear on the control panel display to indicate the
machine’s status or errors. Refer to the tables below to understand
the messages’ and their meaning, and correct the problem, if
necessary.
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Checking display messages
• If a message is not in the table, reboot the power and try
the printing job again.
• When you call for service, provide the service
representative with the contents of display message.
• Some messages may not appear on the display depending
on the options or models.
• [error number] indicates the error number.
Paper Jam-related messages
Message Meaning
Suggested
solutions
• Jam at mailbox bin
[number]
• Jam at mailbox bin
[number]. Remove
Jam
Paper has jammed in
the mailbox area.
Clear the jam (see
"In the optional
multi-bin
mailbox" on page
88).
Jam bottom of duplex
Paper has jammed in
the duplex area.
Clear the jam (see
"In the duplex unit
area" on page 82).
• Jam exit of Finisher
• Paper jam at exit of
finisher
Paper has jammed in
the finisher area.
Clear the jam (see
"Paper jam at the
exit of the finisher"
on page 87).