Samsung ML-2570 Printer User Manual


 
9.8 <
Troubleshooting>
Background
scatter
Background scatter results from bits of toner
distributed on the printed page.
The paper may be too damp. Try printing with
a different batch of paper. Do not open
packages of paper until necessary so that the
paper does not absorb too much moisture.
If background scatter occurs on an envelope,
change the printing layout to avoid printing
over areas that have overlapping seams on
the reverse side. Printing on seams can cause
problems.
If background scatter covers the entire
surface area of a printed page, adjust the print
resolution through your software application or
via the printer properties window.
Misformed
characters
If characters are improperly formed and
producing hollowed images, the paper stock
may be too slick. Try a different paper. See
page 5.3.
Page skew Ensure that the paper is loaded properly.
Check the paper type and quality. See page
5.2.
Ensure that the paper is loaded correctly and
the adjustable guides are not too tight or too
loose against the paper stack.
Curl or wave Ensure that the paper is loaded properly.
Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. See page 5.2.
Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Condition Suggested solutions
Wrinkles or
creases
Ensure that the paper is loaded properly.
Check the paper type and quality. See page
5.2.
Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Back of
printouts are
dirty
The transfer roller may be dirty. See page 8.1.
Check for leaking toner. Clean the inside of
the printer.
Solid black
pages
The toner cartridge may not be installed
properly. Remove the cartridge and reinsert.
The toner cartridge may be defective and
need replacing. Install a new toner cartridge.
The printer may require repair. Contact a
service representative.
Loose toner Clean the inside of the printer.
Check the paper type and quality. See page
5.2.
Install a new toner cartridge. See page 8.4.
If the problem persists, the printer may require
repair. Contact a service representative.
Character voids Character voids are white areas within
characters that should be solid black:
If you are using transparencies, try another
type of transparency. Because of the
composition of the transparency, some
character voids may be normal.
You may be printing on the wrong surface on
the paper. Turn over the paper in the tray.
The paper may not meet paper specifications.
See page 5.3.
Condition Suggested solutions