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Understanding display messages
96
4. Troubleshooting
8
Toner-related messages
Samsung does not recommend using a non-genuine Samsung toner
cartridge such as refilled or remanufactured. Samsung cannot guarantee a
non-genuine Samsung toner cartridge's quality. Service or repair required
as a result of using non-genuine Samsung toner cartridges will not be
covered under the machine warranty.
Message Meaning Suggested solutions
Install toner A toner cartridge is not
installed.
Reinstall the toner cartridge.
A toner cartridge is not
being detected
Reinstall the toner cartridge two or
three times to confirm it is seated
properly. If the problem persists,
contact the service representatives.
Not removed
protective film from
toner.
Remove the protective film from the
toner cartridge.
Not Compatible
Toner cartridge
The indicated toner
cartridge is not
suitable for your
machine.
Install the corresponding toner
cartridge with a Samsung-genuine
cartridge (see "Replacing the toner
cartridge" on page 62).
Prepare new
cartridge
Small amount of toner
is left in the indicated
cartridge. The
estimated cartridge
life
a
of toner is close.
Prepare a new cartridge for a
replacement. You may temporarily
increase the printing quality by
redistributing the toner (see
"Redistributing toner" on page 60).
Replace
new cartridge
A toner cartridge has
reached its estimated
cartridge life
a
.
• You can choose Stop or Continue
as shown on the control panel. If
you select Stop, the printer stops
printing. If you select Continue, the
printer keeps printing but the
printing quality cannot be
guaranteed.
• Replace the toner cartridge for the
best print quality when this
message appears. Using a cartridge
beyond this stage can result in
printing quality issues (see
"Replacing the toner cartridge" on
page 62).
a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates
the average capacity of print-outs and is designed pursuant to ISO/IEC 19798 (see "Available
consumables" on page 54). The number of pages may be affected by operating environment,
percentage of image area, printing interval, media, percentage of image area, and media size.
Some amount of toner may remain in the cartridge even when replace new cartridge appears
and the machine stops printing.
Message Meaning Suggested solutions