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product.)
There are only 16
colors shown on the
screen.
The screen colors
have changed after
changing the video
card.
Have the Windows colors been set
properly?
Windows ME/2000/XP:
Set the colors properly at the
Control Panel
→
Display
→
Settings
.
Has the video card been set
properly?
Set the video card by referring to the
video card manual.
There is a message
that reads
"Unrecognized
monitor, Plug & Play
(VESA DDC) monitor
found".
Have you installed the monitor
driver?
Install the monitor driver according
to the Driver Installation Instructions.
See the video card manual to see if
the Plug & Play (VESA DDC)
function can be supported.
Install the monitor driver according
to the Driver Installation Instructions.
Problems related to
Audio
No sound Ensure that the audio cable is firmly
connected to both the audio-in port
on your monitor and the audio-out
port on your sound card.
(Refer to Connecting the Monitor)
Check the volume level.
Sound level is too low. Check the volume level.
If the volume is still too low after
turning the control to its maximum,
check the volume control on the
computer sound card or software
program.
Check the following items if there is trouble with the monitor.
1. Check if the power cord and the video cables are properly connected to the computer.
2. Check if the computer beeps more than 3 times when booting.
(If it does, request an after-service for the main board of the computer.)
3. If you installed a new video card or if you assembled the PC, check if the installed the adapter
(video) driver and the monitor driver.
4. Check if the scanning ratio of the video screen is set at 56 Hz ~ 75 Hz.
(Do not exceed 60 Hz when using the maximum resolution.)
5. If you have problems in installing the adapter (video) driver, boot the computer in Safe Mode,
remove the Display Adapter at the "
Control Panel
→
System
→
Device Administrator
" and
then reboot the computer to reinstall the adapter (video) driver.
If problems repeatedly occur, contact an authorized service center.
Q & A
Question
Answer
How can I change the
frequency?
Frequency can be changed by reconfiguring the video card.
Note that video card support can vary, depending on the version
of the driver used. (Refer to the computer or the video card
manual for details.)
How can I adjust the resolution? Windows ME/XP/2000 : Set the resolution at the Control
Panel→Display→Settings.
* Contact the video card manufacturer for details.