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Q
uestion: When I tried to sync music from Windows Media Player version 10, I get a
“device requires update” warning. Why?
Answer: This is a bug generated by Microsoft with Windows XP and Windows Media Player
version 10. Microsoft suggested that WMP10 users apply the KB922814 patch to
fix this problem.
Service and Warranty Information
This section provides information about how to get support for your Sansa Express device and
the terms of your warranty.
Getting Technical Support
Before you contact Technical Support, we encourage you to read the Tips, FAQ, and
Troubleshooting section.
If you have questions about the use or features of your player, please call the SanDisk
Technical Support Center at 1-866-SanDisk (1-866-726-3475), or fill out an on-line
support request at http://www.sandisk.com/retail/support.asp.
If you have questions about our partner services, please call their Technical Support
Center.
When you call or contact us for support, please include as much information as you can
from your packaging material. This will allow us to help you more quickly.
Learn More
You can also visit us on the web at http://www.sandisk.com to learn more about your
player as well as other SanDisk products.
SanDisk Limited Warranty
This warranty does not apply to any third party software or content used or provided with
the product and you are responsible for all needed service and repair. This warranty is
provided to the original end user purchasing from SanDisk or an authorized reseller, and
is not transferable. Proof of purchase may be required. SanDisk is not responsible for
any failure or defect caused by any third party software provided with the product and you
are responsible for all service and repair needed for such software. This warranty is void
if the product is not used in accordance with the product instructions or if it is damaged
as a result of improper installation, misuse, unauthorized repair, modification or accident.
To obtain warranty service, contact SanDisk at 1-866-SanDisk or send an email to:
support@SanDisk.com. You must return the product in tamper resistant packaging,
freight prepaid, as instructed by SanDisk. You must obtain a tracking confirmation
number, which you may be required to provide to SanDisk. SanDisk will, at its option,
repair or replace the product with new or refurbished product of equal or greater capacity
and functionality, or refund the purchase price. The warranty duration on replaced product
will be that time period remaining on the original product. THIS CONSTITUES SANDISK’S
ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY.
SanDisk does not warrant, and shall not be responsible for, any lost data or information
contained in any product (including in any returned product), regardless of the cause of
the loss. SanDisk’s products are not warranted to operate without failure. SanDisk
products should not be used in life support systems or other applications where failure
could threaten injury or life. This warranty gives you specific legal rights, and you may
also have other rights which vary by jurisdiction.
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