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EN-38
Troubleshooting
Refer to the symptoms and measures listed below before sending the projector for repairs.
If the problem persists, contact your local reseller or service center.
Please refer to “LED Indicator Messages” (p.36) as well.
Symptom
No power.
Power goes out
during use.
No image appears
on screen.
Partial, scrolling
or incorrectly
displayed image.
Image is unstable or
flickering.
Image has vertical
flickering bar.
Image is out of
focus.
Cause
The AC power cord is not plugged
in.
The AC power cord is not
connected to the projector.
The lamp cover is loose.
The temperature is too high.
The ventilation holes are blocked.
The projector is not turned on.
The connections setup is not
correctly.
The connected devices are not
functioning properly.
Lens cap is not removed.
“NO SHOW” function is activated.
The input signal is not supported
by the projector.
The signal timing of the display
does not synchronize with the
graphic card.
The display data frequency does
not match the frequency of your
computer’s graphic card.
The lens focus is not adjusted
optimally.
The projection distance is not
within the projector’s supported
range.
Solution
Plug in the AC power cord.
Connect the AC power cord to
the projector correctly.
Tighten the screw on the lamp
cover.
Unplug the AC power cord and
wait for a short while, then turn
the power back on.
Place the projector so that the
ventilation holes are not blocked.
Turn the projector on.
Check that all connections are
setup correctly.
Check that all connected devices
are functioning properly.
Remove the lens cap and turn
the projector on.
Cancel “NO SHOW” function. (p. 14)
Press remote control’s “AUTO PC”
button. (p. 12, 14, 27)
Use “Fine Sync” to correct it. Refer
to Picture section. (p. 12, 14, 24)
Change the monitor color setting
from your computer.
Use “Total Dots” to make an
adjustment. Refer to Picture
section. (p. 12, 14, 24)
Check and reconfigure the
display mode of your graphic
card to make it compatible with
the product.
Adjust the focus with the focus
ring. (p. 20)
Place the projector within the
supported range.