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CX400 User Guide
Page 18 PN 9001107 Rev. A
2. Confirm that the sensor type (Eye-mark or gap) in your software
setup matches yours print media.
Poor print quality
1. Confirm that the print media is properly loaded, and there is no
side-to-side motion of the paper as it feeds through the printer.
2. Check your software print darkness and print speed settings.
These settings may need adjustment for optimum results.
3. Try different print media. Old or inferior quality media will
degrade print quality.
4. If you are printing in the direct thermal mode, make sure you are
using direct thermal labels.
Technical Support
Please contact your local dealer for technical support. Your dealer is
knowledgeable about SATO printers, printing software, and your
unique system. If you still need technical assistance on your CX400
after contacting your dealer, 90 days of free telephone support is pro-
vided to all users who have return the filled in registration card. The
90 day period starts with the receipt of your first telephone support
call. If you are having difficulty with application software call the
software vendor for support.
SATO America, Inc.cannot provide support for third party software
problems.
Support for the CX400 is provided via E-mail at:
techsupport@satoamerica.com.