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PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in
material or workmanship for a period of one year after the date of shipment.
Exceptions to this warranty are as noted below:
• Five years:
– Fiber optic products
– TW3000 Series unshielded twisted pair (UTP) transmission products
– CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and
MC3651H-2X camera models
• Three years:
– Pelco-branded fixed camera models (CCC1390H Series, C10DN Series,
C10CH Series, and IP3701H Series)
– EH1500 Series enclosures
– Spectra
®
IV products (including Spectra IV IP)
– Camclosure
®
Series (IS, ICS, IP) integrated camera systems
– DX Series digital video recorders, DVR5100 Series digital video
recorders, Digital Sentry
®
Series hardware products, DVX Series digital
video recorders, and NVR300 Series network video recorders
– Endura
®
Series distributed network-based video products
– Genex
®
Series products (multiplexers, server, and keyboard)
– PMCL200/300/400 Series LCD monitors
• Two years:
– Standard motorized or fixed focal length lenses
– DF5/DF8 Series fixed dome products
– Legacy
®
Series integrated positioning systems
– Spectra III
™
, Spectra Mini, Spectra Mini IP, Esprit
®
, ExSite
®
, and PS20
scanners, including when used in continuous motion applications.
– Esprit Ti and TI2500 Series thermal imaging products
– Esprit and WW5700 Series window wiper (excluding wiper blades).
– CM6700/CM6800/CM9700 Series matrix
– Digital Light Processing (DLP
®
) displays (except lamp and color wheel).
The lamp and color wheel will be covered for a period of 90 days. The
air filter is not covered under warranty.
– Intelli-M
®
eIDC controllers
• One year:
– Video cassette recorders (VCRs), except video heads. Video heads will
be covered for a period of six months.
• Six months:
– All pan and tilts, scanners, or preset lenses used in continuous motion
applications (preset scan, tour, and auto scan modes).
Pelco will warrant all replacement parts and repairs for 90 days from the date of
Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid
to a Pelco designated location. Repairs made necessary by reason of misuse,
alteration, normal wear, or accident are not covered under this warranty.
Pelco assumes no risk and shall be subject to no liability for damages or loss
resulting from the specific use or application made of the Products. Pelco’s
liability for any claim, whether based on breach of contract, negligence,
infringement of any rights of any party or product liability, relating to the
Products shall not exceed the price paid by the Dealer to Pelco for such
Products. In no event will Pelco be liable for any special, incidental, or
consequential damages (including loss of use, loss of profit, and claims of third
parties) however caused, whether by the negligence of Pelco or otherwise.
The above warranty provides the Dealer with specific legal rights. The Dealer
may also have additional rights, which are subject to variation from state to
state.
If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100
or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the
following information:
1. Model and serial number
2. Date of shipment, P.O. number, sales order number, or Pelco invoice number
3. Details of the defect or problem
If there is a dispute regarding the warranty of a product that does not fall
under the warranty conditions stated above, please include a written
explanation with the product when returned.
Method of return shipment shall be the same or equal to the method by which
the item was received by Pelco.
RETURNS
To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100
or (559) 292-1981 to obtain an authorization number (CA number if returned for
credit, and RA number if returned for repair) and designated return location.
All merchandise returned for credit may be subject to a 20 percent restocking
and refurbishing charge.
Goods returned for repair or credit should be clearly identified with the
assigned CA or RA number and freight should be prepaid
11-11-08
REVISION HISTORY
Manual # Date Comments
C3419M 8/06 Original version.
C3419M-A 9/06 Corrected illustration 8.
C3419M-B 11/06 Inserted compatibility table. Added serial port settings to Table E.
C3419M-C 9/08 Updated manual to indicate that conduit fittings and lock nuts are no longer supplied.
C3419M-D 11/08 Added detail to dimension drawing.
Pelco, the Pelco logo, Camclosure, Digital Sentry, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc.
Spectra III is a trademark of Pelco, Inc. © Copyright 2008, Pelco, Inc. All rights reserved.
DLP is a registered trademark of Texas Instruments Incorporated.
Vicon is a trademark of Vicon Industries, Inc.