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ST43401N/ND, ST43402ND User’s Manual, Rev. B ix
Technical support services
Seagate Technology provides technical support literature and diagnostic
utilities to authorized distributors. Please contact your dealer for technical
support and installation troubleshooting. Product technical support is avail-
able for all Seagate products by calling the SeaFAX™, SeaFONE™,
SeaTDD™, or SeaBOARD™ services. These are toll calls if you dial from
outside of the number’s local dialing area.
SeaFAX:
USA (408) 438-2620; England 44-62-847-7080
Use a touch-tone telephone to access Seagate’s automated FAX system and
select technical support information by return FAX. This service is available
24 hours a day, 7 days a week.
SeaFONE: (408) 438-8222
Technical support specialists are available between 8:00 A.M. and 5:00 P.M.
PST, Monday through Friday. Recorded technical information for selected
Seagate products is accessible 24 hours a day, 7 days a week.
SeaTDD: (408) 438-5382
TDD is a telecommunication device for the deaf where two people can
communicate using a keyboard connected to the phone line. A TDD device is
required to access this service, which is available from 8:00 A.M. to 5:00 P.M.
PST, Monday through Friday.
SeaBOARD:
The Seagate Technical Support Bulletin Board System (BBS) is available 24
hours a day, 7 days a week. A modem is required to access this service. The
communications software must be set for 8 data bits, no parity, and 1 stop bit
(8N1). All BBS numbers operate at 9600 baud max. With this service you can
access:
• Specifications and jumper configurations for Seagate products
• Reprints of Seagate documentation
• A directory of information and helpful utilities that you can download to your
own computer