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Shipping. When transporting or shipping a drive, you must use
a Seagate-approved container. Keep your original box. They are
easily identified by the
Seagate Approved Package
label. Ship-
ping a drive in a non-approved container voids the drive warranty.
Seagate service centers may refuse receipt of components im-
properly packaged or obviously damaged in transit. Call your
authorized Seagate distributor to purchase additional boxes.
Seagate recommends shipping by an air-ride carrier experienced
in handling computer equipment.
Technical support services
Product technical support is available for all Seagate products by
calling the SeaFAX, SeaFONE, and SeaBOARD services. These
are toll calls.
SeaFAX: 408/438-2620
You can use a Touch-Tone telephone to access Seagate’s
automated FAX system and select technical support informa-
tion by return FAX. This service is available 24 hours a day,
7 days a week.
SeaFONE: 408/438-8222
The enhanced phone system provides recorded technical
information on selected Seagate products while you are on
hold. Technical support specialists are available to answer
questions from 8:00 AM to 5:00 PM PST, Monday through
Friday. Recordings are accessible 24 hours a day, 7 days
a week.
SeaBOARD:
The Seagate Technical Support Bulletin Board System (BBS)
is available 24 hours a day, 7 days a week. A modem is
required to access this service. Set your communications
software for eight data bits, no parity and one stop bit (8N1).
2 ST9144 Family Installation Guide, Rev. B