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Trouble?
21
TROUBLESHOOTING
See
page:
Problem Possible cause Solution
The machine
prints wrong
data or
incorrect
characters.
The interface cable might
not be connected properly.
Check the interface cable
connection.
4, 26
5
The interface cable is not
IEEE-1284 compliant or a
switch box / pass-through
device does not respond to
high speed data transfer.
Use the interface cable included with
the AL-841. Remove any switch box /
pass-through device connected
between the computer and the AL-
841. See the parallel interface
specifications.
The computer may have
insufficient random-access
memory (RAM).
Install more random-access memory
(RAM) in your computer.
The CPU specifications may
be incorrect.
Check that the CPU of your
computer is 486DX 66MHz or better.
The interface cable is not
IEEE-1284 compliant or a
switch box / pass-through
device does not respond to
high speed data transfer.
Use the interface cable included with
the AL-841. Remove any switch box /
pass-through device connected
between the computer and the AL-
841. See the parallel interface
specifications.
The paper in the machine
may be larger than the
paper size specified in your
application or printer driver.
Load the correct paper into the
machine.
Printing is
too slow.
–
–
14
5
The computer may have
insufficient random-access
memory (RAM).
Install more random-access memory
(RAM) in your computer.
The resolution is set to
600dpi.
Set the resolution to 300dpi.
There may be too many
applications open.
Close all unnecessary applications
before printing.
If using Windows 3.1x, Print
Manager may be disabled.
Double-click the Printers icon in
Control Panel and check the Use
Print Manager box.
4
4, 26
–
The machine
does not
print the full
image.
14
There may be too many
applications open.
Close all unnecessary applications
before printing.
Page orientation setting may
be incorrect.
Change the page orientation with the
printer driver.
Resolution is set to 600dpi.
Set resolution to 300dpi.
The page layout is too
complex.
Simplify the page layout.
14
–
The machine
does not
scan.
The interface cable might
not be connected properly.
Check the interface connection.
4
–
5
*1 See the section on LOADING COPY PAPER.
*2 See the section on TD CARTRIDGE REPLACEMENT.
*3 See the section on DRUM CARTRIDGE REPLACEMENT.