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Problems and Solutions
99
9. Trouble-
shooting
A distorted image is
received at the other end.
• Noise on the telephone line may cause distortion. Try
sending the document again.
• ECM mode (see page 48) will help prevent distortions
due to line noise. Note that ECM mode must be
turned on in the other machine as well.
• Make a copy of the document on your fax machine. If
the copy is also distorted, your fax machine may need
service.
Reception and copying problems
Problem Solution
The fax machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to FAX. If
you subscribe to a distinctive ring service, make sure
that the Distinctive Ring function is set to the correct
ring pattern. If you do not subscribe to a distinctive
ring service, make sure that Distinctive Ring is set to
OFF SETTING. (See
Distinctive Ring
on page 74.)
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
Dots appear at regular
intervals on received
documents and copies.
• The drum cartridge may be damaged. Replace the
drum cartridge.