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Problems and Solutions
100
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• ECM mode (see page 48) will help prevent distortions
due to line noise. Note that ECM mode must be
turned on in the other machine as well.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
The quality of copies is
poor and/or dark vertical
lines appear.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 90.
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged into
the TEL. LINE jack, and not the TEL. SET jack.
General problems
Problem Solution
Nothing appears in the
display.
• Make sure the power cord is properly plugged into a
power outlet.
• Connect another electrical appliance to the outlet to
see if it has power.
The machine does not
respond when you press
any of its keys.
• If a beep sound is not made when you press the keys,
unplug the power cord and then plug it in again
several seconds later.
Automatic document
feeding does not work for
transmission or copying.
• Check the size and weight of the document (see
Transmittable Documents
on page 31).
Voice calls taken on an
extension phone are
interrupted by the fax.
• The fax may interrupt during a voice call if the
reception mode is set to A.M. To prevent interruption
on a tone dial extension phone, press any three keys
on the extension phone after answering. (Note: Do not
enter the code to activate fax reception.)