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Problems and Solutions
167
9. Trouble-
shooting
Reception and copying problems
Problem Solution
The fax machine doesn’t
receive documents
automatically.
• Make sure that the reception mode is set to AUTO.
If you subscribe to a distinctive ring service, make
sure that the Distinctive Ring function is set to the
correct ring pattern. If you do not subscribe to a
distinctive ring service, make sure that Distinctive
Ring is set to OFF SETTING. (See Distinctive Ring
in Chapter 5.)
The power is on, but no
reception takes place.
• Make sure that the wall jack is connected to the
TEL. LINE jack, and not the TEL. SET jack.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in
the feeder of the transmitting machine. Make a
copy or print a report to confirm the printing ability
of your machine.
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• The toner cartridge may need replacement.
Received images are
distorted.
• If ECM mode (Option Setting 9) is turned off, noise
on the telephone line may cause distortion. Have
the other party try sending the document again.
• If the other machine has ECM mode, make sure
this feature is turned on in both fax machines (see
Option Setting 9).
• Make a copy or print a report on your fax machine.
If the copy or report is also distorted, your fax
machine may need service.
• The drum cartridge may be damaged. Try a new
drum cartridge.
all-FO4700.book Page 167 Tuesday, November 28, 2000 2:07 PM