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This chapter provides solutions to possible installation problems. See the following table of contents to locate the
appropriate page for your question or problem.
INSTALLATION
• The software cannot be installed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
• The machine is not detected (when connected to a network). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
• The plug and play screen does not appear (USB connection in Windows).. . . . . . . . . . . . . . . . . . . . . 56
• The printer driver is not installed correctly by plug and play (USB connection in Windows). . . . . . . . . 57
• The printer driver cannot be installed (Windows 2000/XP/Server 2003) . . . . . . . . . . . . . . . . . . . . . . . 57
• Removing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Problem Point to check Solution
The software cannot
be installed.
Is there sufficient free space on your
hard drive?
Delete any unneeded files and applications to increase
free space on your hard drive.
Are you using an operating system that
is not supported?
Make sure that the software can run on your operating
system.
For detailed information on installation requirements for
each software program in Windows, click the [Display
Readme] button in the installer.
In a Macintosh environment, this can be checked in
"ReadMe First" in the [English] folder in the [Readme]
folder of the "Software CD-ROM".
☞ Software Setup Guide / Sharpdesk Installation
Manual
The machine is not
detected (when
connected to a
network).
Is the IP address of the machine
configured?
If the IP address of the machine is not configured, the
machine will not be detected. Make sure that the IP
address is configured correctly in "Network Settings" in
the machine's system settings (administrator).
➞ System Settings (Administrator) > "Network Settings"