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Troubleshooting
How to Use the
Online Manual
Printer Properties Print
Print Status
Window
Maintenance TroubleshootingSharing Printer
Nothing Prints (part 1)
If nothing prints even when the power lamp is lit, please wait a few moments. The printer needs a longer time to
process multicolored or intricate data. If the unit still does not print, refer to the check list below.
Check the connection between the printer and
computer.
CHECK1 Are the interface cables compatible with
the printer and computer?
Interface cables compatible with this printer are USB
and parallel interface cables. If you are using any other
type of interface cable, please change it to the
recommended cable. Check if either type of interface is
supported by your computer.
CHECK2 Is the interface cable connected securely?
Check if the interface cable is securely plugged into the
connectors of the printer and computer. It is also
advisable to ensure that the connector pins are not bent.
Reference:
See "CONNECTING THE INTERFACE
CABLE" in the Setup Guide and Operation
Manual for more details on interface
connection.
CHECK3 Are any other USB peripherals being
connected along with the printer?
If other USB peripherals are connected through the
same hub, disconnect them to see if the problem still
exists.
Check your printer.
CHECK4 Is the front cover properly closed?
Check if the front cover of the printer is securely
closed.
CHECK5 Are the ink tanks and the print heads
installed properly?
Make sure the ink tanks and the print heads are
installed properly.
Reference:
See "INSTALLING THE PRINT HEADS
AND INK TANKS" in the Setup Guide and
Operation Manual for more details on
inserting the ink tank or print head.
CHECK6 Has a paper jam occurred?
Open the jam cover and remove the jammed paper.
Reference:
See Paper Jam, for more information on how
to remove a paper jam.
CHECK7 Can you print a test page?
Depress the paper button on the printer for a few
seconds to print a test page. If you can print a test page,
there may be a problem not with the printer but with the
computer or interface cable.