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Problems and Solutions
69
10. Trouble-
shooting
Reception and copying problems
Problem Solution
The power is on, but no
reception takes place.
• Make sure that the telephone line cord is plugged
into the TEL. LINE socket, and not the TEL. SET
socket.
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in
the feeder of the transmitting machine. Make a
copy or print a report to confirm the printing ability
of your machine.
• Make sure that the thermal paper is properly
loaded in your fax machine. (If the roll has been
loaded backwards, nothing will be printed.)
The received document is
faint.
• Ask the other party to send higher contrast
documents. If the contrast is still too low, your fax
machine may need service. Make a copy or print a
report to check your machine’s printing ability.
• Make sure you are using the recommended
thermal paper. See Loading the Thermal Paper in
Chapter 1.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document
again.
• Make a copy or print a report on your fax machine.
If the copy or report is also distorted, your fax
machine may need service.
A received document or
copy prints out in strips.
• Make sure the operation panel is completely closed
(press down on both sides of the panel).
The quality of copies is
poor and/or dark vertical
lines appear.
• Any dirt or material on the scanning glass will
cause spots to appear on copies and transmitted
faxes. Clean the scanning glass as explained on
page 65.
Reception/copying is
interrupted.
• If reception or copying takes place continuously for
a long time, the print head may overheat. Turn off
the power and let it cool down.