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Problems and Solutions
84
Reception and copying problems
Problem Solution
The fax machine doesn't
receive documents
automatically.
• Make sure that the reception mode is set to FAX. If
you subscribe to a distinctive ring service, make sure
that the Distinctive Ring function is set to the correct
ring pattern. If you do not subscribe to a distinctive
ring service, make sure that Distinctive Ring is set to
OFF SETTING. (See
Distinctive Ring
on page 66.)
The printing paper comes
out blank when you try to
receive a document.
• Make sure that the document is loaded properly in the
feeder of the transmitting machine. Make a copy or
print a report to confirm the printing ability of your
machine.
Print quality is poor. • The print cartridge may need alignment or cleaning.
See page 77.
The received document is
faint.
• Ask the other party to send higher contrast
documents.
• The print cartridge may need replacement. Make a
copy or print a report to check your machine’s printing
ability.
Received images are
distorted.
• Noise on the telephone line may cause distortion.
Have the other party try sending the document again.
• Make a copy or print a report on your fax machine. If
the copy or report is also distorted, your fax machine
may need service.
The quality of copies is
poor and/or dark vertical
lines appear.
• Any dirt or material on the scanning glass will cause
spots to appear on copies and transmitted faxes.
Clean the scanning glass as explained on page 74.