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Troubleshooting your interactive
whiteboard system
Correcting image alignment issues 36
Diagnosing issues using the interactive whiteboard system indicators and controls 36
Interactive whiteboard indicators and controls 36
Projector lights and status 37
Projector error states 38
Your projector doesn’t respond to commands 38
The “Projector Overheated” message appears 38
The “Fan Failure” message appears 39
The “Color Wheel Failure” message appears 39
The “Lamp Failure” message appears 40
The projector Power light isn’t lit 40
Resolving network communication issues 41
Resolving audio issues 41
Resolving video issues 42
Resolving image issues 42
Loss of signal 42
No projected image 43
Partial, scrolling or incorrectly displayed image 43
The image from your connected laptop computer isn’t projected 44
Unstable or flickering image 44
Your image has a vertical flickering bar 45
Unaligned projected image 46
Accessing the service menu 46
Retrieving your password 47
Resetting the projector 47
Locating serial numbers 47
Transporting your interactive whiteboard system 48
This chapter provides basic troubleshooting information for your interactive whiteboard system.
Chapter 6
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