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5. If the previous steps don’t resolve the issue, contact your authorized SMART reseller
(smarttech.com/wheretobuy).
Resolving video issues
If your projector has a frozen image, perform the following procedure.
g To resolve a frozen image
1. Ensure that the Hide Display feature is off. Press the Hide button on the projector’s remote
control to hide or show the display.
2. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.
3. Put the projector into Standby mode, and then wait 15 minutes for it to cool down.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller
(smarttech.com/wheretobuy).
Resolving image issues
Computers, peripherals, source inputs and their connection cables might not be correctly set up to
transmit their signals to your SMART Board interactive whiteboard system. Refer to Video format
compatibility on page 21 and the following section to help resolve these issues.
Loss of signal
If a visual source signal is lost or if the signal is
being switched to a different device or input, the
projector doesn’t show a source signal and instead
displays the SMART logo on a blue screen.
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Troubleshootingyour interactivewhiteboard system
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