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Getting Help
If you are experiencing difficulty installing or using your SmartDisk hard drive, please visit the
main SmartDisk technical support website at SmartDisk.com/support.asp. From this page you can
access our library of user documentation, read answers to frequently asked questions, and download
available drivers and software updates. Although most of our customers find this content sufficient
to put them back on the right track, this page also lists ways in which you can contact the
SmartDisk Technical Support Team directly. Please register your product (see below) before
contacting SmartDisk Technical Support.
Registering Your SmartDisk Product
You can register your SmartDisk product at SmartDisk.com/Registration.asp. This registration is
quick and easy and will assist us in providing the best possible experience with this and future
SmartDisk products.
Warranty Terms
SmartDisk Corporation warrants its products to be free of defects in material and workmanship under normal use
and service for a period of 1 year from the date of purchase or 3 years from the date of manufacture, whichever
occurs first. Products purchased in European Union countries covered by Directive 1999/44/EC are warranted for
a period of 2 years from the date of purchase. SmartDisk's sole obligation with respect to claims of non-conformance
made within the warranty period described above shall be, at its option, to repair or replace any item of
Equipment that SmartDisk, in its sole discretion, determines to be defective. The Customer shall obtain a Return
Merchandise Authorization (RMA) number from SmartDisk prior to returning any Equipment to SmartDisk
under this warranty by contacting Technical Support (see SmartDisk.com). The Customer shall prepay shipping
charges for Equipment returned to SmartDisk for warranty service, and SmartDisk shall pay freight charges for
the return of the Equipment to the Customer, excluding customs duties or taxes, if any. All returns require a dated
original proof of purchase and a letter explaining the problem. SmartDisk Corporation will not be responsible for
items returned without an RMA or improperly packaged. Replacement Equipment shall be new or like new in
performance and shall be warranted for the remaining duration of the warranty term of the non-conforming
Equipment. SmartDisk Corporation will not be responsible for recovery of customer data from returned products
that incorporate data storage. All replaced Equipment shall become the property of SmartDisk. Any claims of
defects not made within the warranty period shall be deemed waived by Customer.
SmartDisk's warranty obligations hereunder are expressly conditioned upon (i.) the Products being properly
installed, used and maintained at all times by Customer; (ii.) the Products not being subject to unusual mechanical
stress or unusual electrical or environmental conditions or other acts of God; (iii.) the Products not being subjected
to misuse, accident or any unauthorized installation/deinstallation by Customer or other third party; (iv.) the
Products not being altered or modified in an unauthorized manner, unless approved in writing or otherwise
performed by SmartDisk and (v.) Customer promptly installing all Product revisions that have been released for
such Products by SmartDisk throughout the warranty term. SmartDisk does not warrant that the Products will
operate in any specific combination that may be selected for use by Customer or that the operation of the
Products will be uninterrupted or error free, or that all non-conformance or defects will be remedied.
Additionally, SmartDisk shall have no warranty obligations for any failure of the Products to conform to the
applicable Product specifications resulting from the combination of any Product(s) with hardware and/or software
not supplied by SmartDisk. If it is determined that any Product(s) reported as defective or non-conforming by
Customer during the warranty period is not defective or non-conforming, SmartDisk may, at its option, charge
Customer for any labor provided and expenses incurred by SmartDisk in connection with such determination, at
SmartDisk's then current rates.
SmartDisk Corporation shall not be responsible for unauthorized sale or misrepresentation by unauthorized third
party resellers. SmartDisk warranties are not transferrable with ownership. Products purchased by auction, yard
sale, or flea market, or purchased as demo units may not be covered under SmartDisk’s warranty.