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L
IMITED
W
ARRANTY
Limited Warranty
Limited Warranty Statement: SMC Networks, Inc. (“SMC”) warrants its products to be
free from defects in workmanship and materials, under normal use and service, for the
applicable warranty term. All SMC products carry a standard 90-day limited warranty
from the date of purchase from SMC or its Authorized Reseller. SMC may, at its own
discretion, repair or replace any product not operating as warranted with a similar or
functionally equivalent product, during the applicable warranty term. SMC will endeavor
to repair or replace any product returned under warranty within 30 days of receipt of the
product.
The standard limited warranty can be upgraded to a Limited Lifetime* warranty by
registering new products within 30 days of purchase from SMC or its Authorized
Reseller. Registration can be accomplished via the enclosed product registration card or
online via the SMC web site. Failure to register will not affect the standard limited
warranty. The Limited Lifetime warranty covers a product during the Life of that
Product, which is defined as the period of time during which the product is an “Active”
SMC product. A product is considered to be “Active” while it is listed on the current
SMC price list. As new technologies emerge, older technologies become obsolete and
SMC will, at its discretion, replace an older product in its product line with one that
incorporates these newer technologies. At that point, the obsolete product is
discontinued and is no longer an “Active” SMC product. A list of discontinued products
with their respective dates of discontinuance can be found at:
http://www.smc.com/index.cfm?action=customer_service_warranty.
All products that are replaced become the property of SMC. Replacement products may
be either new or reconditioned. Any replaced or repaired product carries either a 30-day
limited warranty or the remainder of the initial warranty, whichever is longer. SMC is not
responsible for any custom software or firmware, configuration information, or memory
data of Customer contained in, stored on, or integrated with any products returned to
SMC pursuant to any warranty. Products returned to SMC should have any
customer-installed accessory or add-on components, such as expansion modules,
removed prior to returning the product for replacement. SMC is not responsible for these
items if they are returned with the product.
Customers must contact SMC for a Return Material Authorization number prior to
returning any product to SMC. Proof of purchase may be required. Any product returned
to SMC without a valid Return Material Authorization (RMA) number clearly marked on
the outside of the package will be returned to customer at customer’s expense. For
warranty claims within North America, please call our toll-free customer support number
at (800) 762-4968. Customers are responsible for all shipping charges from their facility
to SMC. SMC is responsible for return shipping charges from SMC to customer.