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❑
If your computer locks up while playing a DVD-ROM/CD-ROM,
stop the DVD-ROM/CD-ROM, and restart the computer by pressing
Ctrl+Alt+Delete.
My software program “locks up” or crashes
Contact the software publisher or designated provider for technical
support. See the online version of Read Me First for a complete list of
phone numbers.
My DVD-ROM drive tray does not open
❑
Make sure the computer is turned on.
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Press the Eject button on the DVD-ROM/CD-ROM drive.
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If the Eject button does not work, you can open the tray by inserting a
sharp, pointed object into the hole to the right of the Eject button.
I cannot play a CD-ROM
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Make sure the label of the CD-ROM is facing up.
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If the CD-ROM requires software, make sure the software is installed
according to the program’s instructions.
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Moisture condensation may have occurred. Leave the computer for at
least 1 hour while the computer is turned on.
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Clean the CD-ROM.
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Check the speaker volume.
I cannot play a DVD-ROM
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If a region code warning appears when you are using the DVD
player, it could be that the DVD-ROM you are trying to play is
incompatible with the DVD-ROM drive in your notebook computer.
The region code is listed on the disc’s packaging.
❑
If you hear audio but cannot see video, your computer’s video
resolution may be set too high. For best results, change the Windows
Control Panel/Display/Settings to 800 x 600 using 256 colors.
✍
Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.